Return Policy
At TradeXperts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return process. Please read our Return Policy below for more details.
1. Return Eligibility You can return most products within 30 days of receiving your order for a full refund, provided the following conditions are met:
- The item is in its original condition and packaging (unused, unopened, and undamaged).
- The item is not marked as non-returnable (e.g., clearance or personalized products).
- The item is returned with the original receipt or proof of purchase.
2. How to Initiate a Return To begin the return process, please contact our customer service team through our "Contact Us" page with the following information:
- Your order number
- The product(s) you wish to return
- The reason for the return
Once we receive your return request, we will provide you with return instructions and, if applicable, a return authorization number.
3. Return Shipping Costs Unless the product is defective or an error on our part (e.g., incorrect item shipped), the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to return the product, as TradeXperts is not responsible for lost or damaged returns.
4. Refund Process Once we receive and inspect your returned item(s), we will process your refund. If your return is approved, a full refund (minus return shipping costs, if applicable) will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
5. Exchanges At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a return at no cost to you and provide a full refund or replacement, depending on your preference. Please provide photos of the damage or defect when contacting us to help expedite the process.
7. Non-Returnable Items The following items are non-returnable:
- Clearance or final sale items
- Personalized or custom-made products
- Opened or used items (unless defective)
- Digital downloads or software (if applicable)
8. International Returns For international customers, the same return policy applies. However, please note that you are responsible for any return shipping fees and customs duties associated with returning the item. Refunds will be issued in the same currency as your original order, but exchange rate fluctuations may impact the refund amount.
9. Cancellations If you wish to cancel an order, please contact us immediately. We will make every effort to stop the shipment. However, once an order has been processed and shipped, we are unable to cancel it. In that case, you will need to follow our standard return process.
10. Contact Us If you have any questions or need assistance with a return, please don't hesitate to reach out to our customer service team via the "Contact Us" page. We're here to ensure that your shopping experience is hassle-free!